A Top-5 Global Confectioner leveraging Brexit to drive efficiencies
Design, delivery and implementation of a target operating model (TOM) for the international trade function of a global confectioner. The client brief required a proposal to make efficiencies in their global supply chain, particularly with reference to import and export of products from Third-Countries and anticipated disruption caused by the UK’s exit from the European Union.
Utilising a 'Design Thinking' approach to design a Trade Management solution that mirrored each business unit's existing ways of working.
Building Trade Compliance into existing workflows, using the best practice from Change Management and Lean design principles.
On-site, agile delivery of new internal business processes. Working in an Agile environment to adapt and develop existing IT infrastructure to ease & automate new areas of customs compliance into existing workflows.
Upskilling existing staff through on-site workshops. Developing the skills-base of associated staff through online training resources.
Deployment of a dedicated helpdesk to manage reactive questions. Falsum deployed an online 'Knowledge Base' for employees to access relevant, fast answers to customs-specific questions.
Principal Consultant, leading a team of 5 to design, deliver and implement a target operating model (TOM) for the international trade function of a global confectioner.
The client brief required a proposal to make efficiencies in their global supply chain, particularly with reference to import and export of products from Third-Countries and anticipated disruption caused by the UK’s exit from the European Union.
Working with the client’s C-suite executives, we developed an operating model that aligned with the client’s strategic objectives of consolidating individual entities’ compliance functions into a shared-service compliance hub in a low-cost geography within EMEA. Falsum developed the organisational structure, functional processes for multi-state compliance and reporting, and auditable governance procedures.
The implementation of the programme rested upon evolutionary redesign of existing procurement roles to absorb minimal trrade compliance functions. Second, the upskilling of existing staff through on-site workshops & in-role modular continuous learning. Third, Falsum helped to developing the skills-base of trade-aligned staff through online training resources.
Further, the deployment of a dedicated external helpdesk to manage reactive questions. Falsum deployed an online 'Knowledge Base' for employees to access relevant, fast answers to customs-specific questions.
Over a nine-month period, the client has implemented the recommendations of the Falsum TOM report, with anticipated savings of up to £310k after Brexit Transition Year One. Border hold-ups dropped by 29% in the financial year 2019-20.
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