Case Study

Target Operating Model Design & Implementation

A Top-5 Global Confectioner leveraging Brexit to drive efficiencies

Design, delivery and implementation of a target operating model (TOM) for the international trade function of a global confectioner. The client brief required a proposal to make efficiencies in their global supply chain, particularly with reference to import and export of products from Third-Countries and anticipated disruption caused by the UK’s exit from the European Union.



The Challenge

Principal Consultant, leading a team of 5 to design, deliver and implement a target operating model (TOM) for the international trade function of a global confectioner.

The client brief required a proposal to make efficiencies in their global supply chain, particularly with reference to import and export of products from Third-Countries and anticipated disruption caused by the UK’s exit from the European Union.


The Falsum Solution

Working with the client’s C-suite executives, we developed an operating model that aligned with the client’s strategic objectives of consolidating individual entities’ compliance functions into a shared-service compliance hub in a low-cost geography within EMEA. Falsum developed the organisational structure, functional processes for multi-state compliance and reporting, and auditable governance procedures.


The implementation of the programme rested upon evolutionary redesign of existing procurement roles to absorb minimal trrade compliance functions. Second, the upskilling of existing staff through on-site workshops & in-role modular continuous learning. Third, Falsum helped to developing the skills-base of trade-aligned staff through online training resources.

Further, the deployment of a dedicated external helpdesk to manage reactive questions. Falsum deployed an online 'Knowledge Base' for employees to access relevant, fast answers to customs-specific questions.


The Result

Over a nine-month period, the client has implemented the recommendations of the Falsum TOM report, with anticipated savings of up to £310k after Brexit Transition Year One. Border hold-ups dropped by 29% in the financial year 2019-20.

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